Overview
One software, two journeys
The business runs two lending products that share the same back office, data model and collection rails but follow different origination journeys. We build one platform with a product-type switch, not two separate systems. The first phase takes the Business Loan end-to-end — onboarding to disbursement — so operations move from instinct-based decisions to a systematic, auditable flow.
Phase 1 front door
In-house field onboarding
A staff app captures the customer in the field — data, live selfie + GPS, shop photos and documents — replacing the WhatsApp-group workflow.
Manual now · both
Manual credit decision
A credit officer decides on a single-page profile and enters the sanctioned amount. Even the "instant" salaried loan is manually reviewed (15–20 min TAT) for now.
Required
Automated collection
UPI AutoPay / eNACH mandates for recurring repayment — the one piece automated from day one for the Business Loan.
What changed since v1 (after the 2nd call):
- The digital salaried loan is a digital journey with manual back-office assessment — not an automated rule engine yet.
- The field-staff onboarding app is in-house and in Phase 1 — the front door for the Business Loan.
- Business Loan tenure is up to 100 days, with daily / weekly / fortnightly / monthly EMI frequencies.
- Added a field-verification flow: live selfie + GPS, Aadhaar address & face match, distance in km.
- Two guarantors (KYC + cheque + OTP) and two references are mandatory; customer cheque is captured.
- A manual document window for rent agreement, shop electricity bill and cheque photos.
- Company verification via MCA and official-email verification (next phase) for the salaried loan.
- Sales-agent tagging on every lead; reuse the client's existing DLT registration for OTP/SMS.
The Two Products
What we're building for
Same platform, two different borrower journeys. Both are manually assessed today; automation is added later as volume and confidence build.
PRODUCT 1 · field-sourced · Phase 1
Business Loan
- Source
- Field sales staff via in-house onboarding app
- Borrower
- Shop & business owners, and self-employed / salaried on daily repayment
- Credit
- Manual review on a single-page profile (maker-checker)
- Disburse
- Manual bank transfer; officer enters sanctioned amount
- Tenure
- Up to 100 days (e.g. 50 / 60 / 75 / 90)
- EMI freq.
- Daily · weekly · fortnightly · monthly
- Security
- 2 guarantors (KYC + cheque + OTP) · 2 references · customer cheque
- Collect
- UPI AutoPay / eNACH mandate; split-sweep option
- Data
- PAN · Aadhaar · GST · bank (AA + manual) · rent agreement · electricity bill
PRODUCT 2 · digital journey · Phase 2
Instant Salaried Loan
- Source
- Digital self-service + in-house calling
- Borrower
- Salaried; employer verified via MCA
- Credit
- Manual officer review within a 15–20 min TAT (rule engine later)
- Disburse
- "Instant" — target ~30 min; officer enters sanctioned amount
- Tenure
- One-shot repayment on the salary cycle (~30–35 days)
- Verify
- eKYC + selfie · company (MCA) · official email (OTP/domain, next phase)
- Collect
- Customer-initiated (repeat / top-up); no binding mandate
- Data
- eKYC · employment · salary · PF/UAN · bank via AA
On naming. The daily-EMI loan can go to salaried borrowers too, so strictly it behaves like a personal loan. For the system this makes no difference — it stays the Business Loan product and we don't over-categorise. The separately-built digital product is the Salaried Loan; its automatic assessment is deferred, so it runs on the same manual decision path for now.
Architecture
One platform, three applications
A shared platform core serves a web back-office console, an in-house field-staff app, and (for the digital loan) a customer app — all wired to the same integrations.
Priority 1
Web Console
Back-office & credit team — onboarding review, decisioning, disbursement, LMS, collections, admin.
Priority 1 · in-house
Field Staff App
Staff onboard the customer from the field: data, live selfie + GPS, shop photos, document upload, sales tagging. (Full lead/beat CRM comes later.)
Phase 2
Customer App
For the digital Salaried Loan — self-service apply, eKYC + selfie, e-sign, status & repayment. KYC-compliant device permissions.
Journey · Product 1
Business Loan — field to automated collection
Field-captured lead → auto-fetched profile + manual documents → guarantors, references and field verification → manual credit decision → manual disbursement → automated recurring collection.
Business loan origination & collection flow
Design notes. Every data pull (PAN, Aadhaar, GST, bank via Account Aggregator) has a manual upload fallback, because not all banks/co-ops are integrated. A document window lets staff photograph and attach rent agreement, shop electricity bill and cheques. The credit decision and disbursement are manual — both carry maker-checker and a full audit trail. The officer sees a single-page profile and enters the amount to sanction.
Journey · Product 2
Salaried Loan — digital journey, manual decision
Digital self-service → eKYC + selfie → employer and employment verification → bank via Account Aggregator → a single-page summary a credit officer approves within minutes → "instant" disbursal.
Digital salaried loan flow
Why the assessment stays manual. The client wants the officer to retain the credit call for now — the journey is fully digital up to a single-page summary, but a person reviews it inside a 15–20 min target and enters the sanctioned amount (not the requested one). Automatic assessment is a later phase, switched on once the manual decisions prove out. Repayment is one-shot on the salary cycle, so there is no binding mandate.
Field Verification
Live selfie, location & identity match
A verification step at the start of the field journey, built from a live selfie and a geo-tagged photo. Output is a verification score attached to the credit dashboard.
Location → address
The geo-tagged photo is reverse-geocoded to a street address and compared with the Aadhaar address, reporting the distance in km.
Face match
The live selfie is matched against the Aadhaar photo, returning a match percentage and a liveness / anti-fake signal.
Build vs buy
Done in-house where possible, or via a verification API (Perfios-style) — the final call depends on per-check cost once the demo & proposal land.
Modules
Modules to be built
Each module carries a priority. P1 ships first to get the Business Loan running; later items follow as volume and integrations mature.
◆
1 · Customer Onboarding & KYC
P1
- PAN → auto-fetch profile
- Aadhaar OCR + API authentication
- Live selfie + GPS capture at lead
- Minimal-entry forms · consent · de-duplication
◆
2 · Document & Data Fetch Hub
P1
- Bank statements via Account Aggregator + manual upload fallback
- GST turnover & returns
- Manual document window: rent agreement, shop electricity bill, cheques
- Bank-statement analyser · per-API cost metering (wallet)
◆
3 · Field Verification & Liveness
New · P1
- Selfie face-match vs Aadhaar photo (%)
- Geo-tagged photo → address (reverse geocode)
- Aadhaar-address comparison + distance (km)
- Liveness / anti-fake + verification score
◆
4 · Guarantors & References
New · P1
- 2 guarantors — name, relation, mobile
- Guarantor OTP verification + KYC + cheque capture
- 2 references — name, relation, mobile
- Customer cheque captured & linked to file
◆
5 · Credit & Underwriting
P1 · manual (both)
- Single-page consolidated applicant view
- Manual sanction; officer enters sanctioned amount
- 15–20 min TAT target (Salaried Loan) · maker-checker
- Reason codes; rule engine added later
◆
6 · Loan Origination & Application
P1
- Application capture with product-type switch
- Sales-agent tagging on every lead
- Status tracking & pipeline
- One codebase, two journeys
◆
7 · Sanction & Disbursement
P1 · manual
- Sanction letter & offer terms
- e-Sign / e-Stamp agreement
- Manual disbursement record + bank transfer
- Auto-disbursement switch (enabled later)
◆
8 · Loan Management (LMS)
P1
- EMI & interest engine — daily / weekly / fortnightly / monthly
- Tenure up to 100 days · penal & PF config
- Repayment schedule & booking
- One-shot repayment + repeat / top-up (Salaried Loan)
◆
9 · Collections
P1
- UPI AutoPay mandate (up to ~100-day term)
- eNACH + re-presentation
- Split / daily-sweep collection option
- Bounce handling, reminders & dunning
◆
10 · Field Staff App
P1 · in-house
- Staff onboards field customers (not full CRM yet)
- Customer data, selfie + GPS, shop photos
- Document upload from the field
- Customer-facing app for digital loan comes later
◆
11 · Admin & Configuration
P1
- Products, schemes, ROI, PF & penal config
- Roles, permissions, branches · sales-team tagging
- DLT / SMS template & provider config
- Integration / API credentials · rule-engine config (later)
◆
12 · Dashboards, MIS & Reports
P1
- Pipeline / funnel & TAT
- Approval vs rejection analysis
- Disbursed register & collection efficiency
- Per-branch & per-sales-agent performance
Integrations
Third-party integrations & ownership
KYC-licensed APIs are taken under the client's NBFC; verification & rails are arranged by us. Final selection is made on cost and service after the client shares their shortlist and demo outcomes.
| Integration | Purpose | Provided by | Notes |
|---|
| eKYC / Aadhaar | Identity verification, Aadhaar e-sign | Client (NBFC) | Licensed; client applying |
| PAN verification | Profile fetch & validation | We arrange | — |
| Account Aggregator | Bank statement fetch (consent) | Client — Perfios / Digit | Demo scheduled; new NBFC onboarding rules — timeline risk; manual upload fallback |
| Field verification API | Geo photo → address, Aadhaar address & face match, distance | Vendor (Perfios-style) or in-house | New · decided on per-check cost |
| MCA company lookup | Employer verification (Pvt Ltd) | We arrange | New · partnerships not covered; new companies may be absent |
| Official-email verification | Confirm employer email (OTP or domain check) | We arrange | New · next phase |
| GST | Turnover & returns | We arrange | Business Loan applicants |
| Credit bureau (CIBIL) | Score, overdue & obligations | Client (NBFC) | Consent-based |
| PF / EPFO (UAN) | Employment & salary verification | We arrange | Confirm API availability |
| UPI AutoPay | Recurring auto-collection | We arrange | Via payment aggregator |
| eNACH | Recurring debit mandate | We arrange | Supports re-presentation |
| e-Sign / e-Stamp | Loan agreement execution | We arrange | Aadhaar e-sign |
| SMS / OTP (DLT) | OTP & notifications | Client DLT + we arrange SMS | Reuse existing DLT registration; templates approved; buy SMS credits |
| WhatsApp / Email | Apply-now links, reminders | We arrange | — |
Collections
How repayment is collected
Collection is the one flow that must be automated from day one for the Business Loan — across whichever EMI frequency the loan uses.
UPI AutoPay mandate
EMI pulled automatically on its schedule — daily, weekly, fortnightly or monthly — over a term of up to ~100 days. Primary rail for the Business Loan.
Split / daily sweep
A share of every UPI inflow is deducted at source until the period's EMI is met — suited to high digital-collection merchants.
eNACH
Recurring-debit mandate with re-presentation when a debit fails. Backed by the customer and guarantor cheques on file.
Reality check on "non-cancellable" mandates. By regulation, UPI AutoPay and eNACH mandates can be paused or revoked by the customer and require a pre-debit notification — a mandate cannot be made truly un-stoppable. The platform therefore treats bounces as normal: it re-presents (eNACH), retries, and runs reminder / dunning workflows, with customer and guarantor cheques as the fallback. We will confirm exact behaviour with the chosen payment aggregator.
Roadmap
Phased delivery
Phase 1 takes the Business Loan end-to-end so operations can start; integration-dependent and automation pieces follow as APIs and confidence land.
1
NOW · get the Business Loan running
Field onboarding → manual decision → automated collection
- Field staff app (in-house) + web console + onboarding & KYC with live selfie + GPS
- Data & doc hub: PAN, Aadhaar, GST; bank (manual + AA where available); document window (rent agreement, electricity bill, cheques)
- Field verification · guarantors (KYC + cheque + OTP) & references
- Single-page credit dashboard (manual) + manual disbursement with maker-checker
- LMS / EMI engine (daily–monthly, up to 100 days) + Collections (UPI AutoPay / eNACH) + sales tagging & MIS
2
NEXT · digital salaried loan
Digital journey, manual assessment
- Customer self-service apply + eKYC + selfie
- Employer via MCA; employment, salary, PF/UAN
- Single-page officer review (15–20 min TAT) → sanctioned amount → e-sign
- "Instant" (~30 min) disbursal · one-shot repayment · repeat / top-up
3
AS APIs LAND · deepen verification & automation
Integrations & automation
- Account Aggregator full coverage; GST & bureau live; official-email verification
- Full field-verification API; split / daily-sweep collection & eNACH depth
- Rule engine + auto-disbursement switch enabled once manual decisions prove out
4
LATER · scale
Full field CRM, customer app & multi-branch
- Field CRM: lead & beat management, visit tracking, follow-ups
- Customer-facing onboarding app for the Business Loan
- Multi-branch rollout; feature parity benchmarked against market apps
Compliance & Controls
Built-in safeguards
Added to the plan as recommendations — especially important for the digital product and for the new field-verification data.
Regulatory
- RBI Digital Lending Guidelines: Key Fact Statement, cooling-off period, direct disbursal to borrower account (no pass-through), regulated-entity branding, grievance redressal, FLDG if applicable.
- DPDP Act 2023: explicit, auditable consent per data pull — including selfie, GPS and field-verification photos; purpose limitation; retention policy.
- SMS / DLT: commercial SMS sent only on approved DLT templates under the registered sender; reuse the client's existing registration.
- App permissions: only KYC-compliant permissions; no access to contacts/media; banned foreground permissions avoided.
Operational controls
- Maker-checker on manual credit decisions and manual disbursement.
- Full audit trail — who/what/when on every decision and money movement.
- Consent artifacts & OTP stored for guarantors, references, AA, bureau pull and the loan agreement.
- Field anti-fraud: liveness / AI-image detection, face match, geo + time stamps, address-distance checks.
Open Items
What we need to proceed
- Share the field-verification & Account Aggregator demo/proposal docs (post-demo)Client
- Existing DLT registration details + SMS provider / credits (recover login via OTP on company number/email)Client
- MCA / company-list API access for the salaried productClient
- KYC / bureau API credentials under the NBFCClient
- Key credit data-points for the single-page dashboard & analyserClient
- Reference apps to benchmark: JET Fund, Cash My Salary, Duniya Finance, Fundoo Baba, Tejas Loan, Snap PaisaUs
- Scope field-verification build (selfie / GPS / Aadhaar match) — in-house vs API on costUs
- Confirm UPI AutoPay / eNACH & split-settlement provider; PF/EPFO API availabilityUs
- Wire OTP / SMS on the existing DLT registrationUs